FAQs

To coordinate a round-trip transfer with LOA Transfers, we require consolidated data for both journeys: passenger names, contact phone number, dates, exact pickup times, airlines, flight numbers (for both arrival and departure), and the destination/origin address or hotel name. You can fill out this data securely using our integrated Google Forms on this page or send it directly to our centralized WhatsApp line at +57 302 8122828. 

You do not need to worry. At LOA Transfers, we monitor your flight status in real time using the airline and flight number provided in your reservation. If your flight is delayed at any of the 9 airports where we operate (MDE, BOG, CLO, CTG, SMR, PEI, PSO, RON), we automatically reschedule your vehicle's pickup time—ranging from our Short 3 PAX model to executive vans or corporate buses—at no additional charge, fully maintaining our courtesy waiting time after the aircraft lands. 

Yes. When booking your transfer service as a round-trip (Round-Trip) under a single operation, LOA Transfers (an official brand of Inverissla S.A.S., active in Colombia since 1996) applies optimized rates protected against high-demand price surges. For medium or large group quotes requiring high-capacity vehicles like our 25 PAX Busetons or 35 PAX Buses, our centralized reservation center calculates special corporate discounts based on operation volume. 

We highly recommend making a single consolidated reservation. Through our Google Sites platform or via direct assistance on our central WhatsApp channel, a single service ID is generated for your entire round-trip itinerary. This ensures seamless driver and vehicle assignment at your destination, optimizes logistical communication for our operators, and guarantees a unified confirmation for your peace of mind in Colombia. 

Yes, this is our standard VIP Meet & Greet service protocol. Your assigned driver will wait for you directly at the airport terminal's deplaning exit (national or international arrivals gate), holding a physical sign or a digital device clearly displaying your name or your company's logo. This premium service is active at all our branch locations, including high-traffic hubs like Bogota (BOG), Medellin (MDE), Cartagena (CTG), and regional terminals such as Paipa (RON) or Pasto (PSO). 

We accept payments from any country worldwide. For your convenience and security, we send a secure Bold payment link, which instantly processes international credit and debit cards (Visa, Mastercard, American Express, Diners Club) as well as local payment methods. You do not need to complete complex processes or costly international bank wire transfers; you can complete your online payment in seconds from your mobile phone or computer prior to your trip. 

Completely safe. The payment link provided by LOA Transfers is backed by the robust technological infrastructure of Bold, a payment gateway fully certified under the highest global digital security standards (PCI-DSS). This guarantees that your international card data is encrypted end-to-end, protecting your transaction across any of our operations in Colombia (Bogota, Medellin, Cartagena, Cali, Santa Marta, Pereira, Pasto, or Paipa). 

Our Bold payment link charges the service value in Colombian Pesos (COP), and your card's issuing bank in your home country performs the automatic conversion to your local currency (USD, Euros, etc.) under the official exchange rate of the day. You do not need to perform any manual currency exchange, nor do you need to carry cash when landing at the airport. 

You can complete the payment as soon as our reservation center on WhatsApp sends you the Bold link to secure your vehicle's availability (applicable for all 14 categories, from the Short 3 PAX up to our 35 PAX Buses). We highly recommend processing the payment at least 12 to 24 hours before your flight so our operators and assigned drivers have the service order fully scheduled and confirmed in the system. 

Yes, at LOA Transfers we accept last-minute bookings subject to immediate fleet availability at the corresponding airport. To guarantee a fast vehicle assignment, these urgent requests must be processed exclusively through our centralized WhatsApp line at +57 302 8122828 instead of the web form. Our team will confirm vehicle availability within minutes and send a secure Bold payment link to process your international card instantly, ensuring your driver is dispatched and ready upon your arrival.